Website Privacy Policy

Mill View Memory Care uses information you provide through this website to respond to questions, arrange tours, and manage event attendance. This policy covers our website, not resident clinical records.

Information you provide

Tour inquiries may include your name, email, phone number, relationship to a prospective resident, contact preference and message. Event RSVPs include contact details, guest count and relationship. Please avoid sharing medical records or detailed sensitive health information through website forms.

How we handle requests

Tour requests are saved securely for authorized staff review and sent to our marketing team, with copies to our administration and Brighton Care marketing team. When configured, inquiry details also go to WelcomeHome CRM to help our team follow up and manage tours. Staff may record internal notes and appointment details. Confirmed tours can reach the assigned counselor’s calendar through WelcomeHome.

Event RSVPs are saved for staff review and emailed to marketing@millviewbend.com. They are not sent to WelcomeHome as prospect leads. Lovable Cloud and our email delivery services support website storage, access and notifications. These operational uses do not depend on accepting optional cookies.

Optional website tracking

With your marketing permission, JuvoLeads may process browser and device information, pages viewed, referrals and interactions for tracking, attribution and lead support, and provide chat. Information you choose to send through chat is handled by that service and our team. The Google Maps embed and the Google-hosted library used by JuvoLeads also load only after marketing permission.

No standalone Google Analytics 4, Google Ads tracking or Meta Pixel is currently installed in the website code. The website does not send tour or RSVP information to those advertising platforms. See our Cookie Policy for storage details and limitations.

Your choices

You can decline optional cookies and still use our forms. Cookie Settings in the footer lets you change or withdraw permission at any time. We retain the notice and your choice history in this browser, including earlier acceptance when you withdraw. A Global Privacy Control signal overrides marketing acceptance. Withdrawal applies to future activity, not information already shared.

Access and retention

Website inquiry records are restricted to authorized staff. Browser preferences stay on your device until changed, cleared, or superseded by an updated notice. Contact us about access, correction, deletion, applicable privacy rights, or how long we retain a particular inquiry. We may need to retain information for legitimate operational or legal reasons.

Contact Mill View

Email admin@millviewbend.com, call (458) 202-7020, or write to 1290 SW Silver Lake Blvd, Bend, OR 97702.